a friend of mine emailed me this:
I have 1 new HP Laptop that every time I turn on and get to the internet, it always gives a message not responding and eventually takes about 15 minutes to get to a website. Lots of Popups that come on the screen and I was not able to load virus software on the laptop.
2nd Dell computer takes about 15 minutes to get to the internet.
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I am thinking it might be malware due to the pop ups and not being able to load an antivirus?
what say all ya'll?
Josh
troubleshooting an new HP laptop
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We have no special rules for UVK forums. Just try to be polite and clear in your posts.
Please don't post spam in this forum. Spammers will be banned by IP, e-mail and username.
We reserve the right to delete all posts and ban all users we consider not having respected these rules without warning.
Re: troubleshooting an new HP laptop
Hi Josh.
The OS marks applications as "Not responding" when their windows don't respond to messages for longer than 5 seconds.
This usually happens when the system is running out of memory, or has too many processes running.
In this special case, I'd say the browser is infected, and has certainly lots of ad-ons (BHO, toolbars, etc.) installed.
I would start by trying to download and run malware/adware removal tools (UVK, AdwClearer, MBAM, SAS, TDSSKiller) using the methods below, trying the next one if the previous fails:
1: Download using IE with no ad-ons.
2: Boot in safe mode with networking and then download with IE with no ad-ons.
3: Download with a different browser.
4: Download in a different machine, save in a USB stick, and move it to the infected machine.
Once the tools installed, proceed as follows:
1: Use UVK to quickly uninstall the adware (Browser toolbars, BHO, and other installed browser plugins), in the Smart uninstaller section.
2: Remove any other IE BHO and toolbars, and unneeded autorun entries in the Autorun manager section.
3: Use AdwCleaner to remove any adware remnants.
4: Perform full scans in the following order: TDSSKiller, MBAM, SAS, and reboot after each scan.
5: Perform a full scan with the installed anti-virus, and other local, or online software.
6: Perform an Sfc scan to ensure no system files have been replaced.
7: Reboot and check memory usage. If above 60%, upgrade with more RAM.
The OS marks applications as "Not responding" when their windows don't respond to messages for longer than 5 seconds.
This usually happens when the system is running out of memory, or has too many processes running.
In this special case, I'd say the browser is infected, and has certainly lots of ad-ons (BHO, toolbars, etc.) installed.
I would start by trying to download and run malware/adware removal tools (UVK, AdwClearer, MBAM, SAS, TDSSKiller) using the methods below, trying the next one if the previous fails:
1: Download using IE with no ad-ons.
2: Boot in safe mode with networking and then download with IE with no ad-ons.
3: Download with a different browser.
4: Download in a different machine, save in a USB stick, and move it to the infected machine.
Once the tools installed, proceed as follows:
1: Use UVK to quickly uninstall the adware (Browser toolbars, BHO, and other installed browser plugins), in the Smart uninstaller section.
2: Remove any other IE BHO and toolbars, and unneeded autorun entries in the Autorun manager section.
3: Use AdwCleaner to remove any adware remnants.
4: Perform full scans in the following order: TDSSKiller, MBAM, SAS, and reboot after each scan.
5: Perform a full scan with the installed anti-virus, and other local, or online software.
6: Perform an Sfc scan to ensure no system files have been replaced.
7: Reboot and check memory usage. If above 60%, upgrade with more RAM.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.
Fred
Fred
Re: troubleshooting an new HP laptop
thanks much, I will also reference this for the future.
my friend told me that it was covered by warranty
, so I didn't get to try this solution out, but I am sure that I will soon. Thanks again for your quick response and help.
Josh
my friend told me that it was covered by warranty
, so I didn't get to try this solution out, but I am sure that I will soon. Thanks again for your quick response and help.Josh