UVK forums

Hi there,
When pressing the System info button, i get a Microsoft error message? UVK then closes.
Report below:

Version=1
EventType=APPCRASH
EventTime=131510615665171675
ReportType=2
Consent=1
UploadTime=131510615717845008
ReportStatus=268435456
ReportIdentifier=33fe31fe-852e-4369-9eb4-c398f1bf6d97
IntegratorReportIdentifier=9cb9f916-2c92-4eb7-b7f5-a1c62e6fc041
Wow64Host=34404
NsAppName=UVK_en64.exe
AppSessionGuid=00003030-0001-0035-7cd4-12373538d301
TargetAppId=W:00062ab9f97b379b3b386823410b21360f7900000904!0000947acb5552dcd728f30e874b186e85b3e9e822d7!UVK_en64.exe
TargetAppVer=2017//09//26:20:14:58!2ec57d!UVK_en64.exe
BootId=4294967295
TargetAsId=1625
Response.BucketId=f2406e1bce94ed3a28205ea433593aad
Response.BucketTable=4
Response.LegacyBucketId=120842263179
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=UVK_en64.exe
Sig[1].Name=Application Version
Sig[1].Value=10.7.5.1
Sig[2].Name=Application Timestamp
Sig[2].Value=59cab542
Sig[3].Name=Fault Module Name
Sig[3].Value=UVK_en64.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=10.7.5.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=59cab542
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000005f37
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=c571
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=c571c8eebd5804d88d7b592f7fa5d480
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a67a
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a67a10623de0c1cbcc07c8e10243a0cf
UI[2]=C:\Program Files\UVK - Ultra Virus Killer\UVK_en64.exe
UI[3]=Ultra Virus Killer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\UVK - Ultra Virus Killer\UVK_en64.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\System32\USER32.dll
LoadedModule[6]=C:\Windows\System32\win32u.dll
LoadedModule[7]=C:\Windows\System32\GDI32.dll
LoadedModule[8]=C:\Windows\System32\gdi32full.dll
LoadedModule[9]=C:\Windows\System32\msvcp_win.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\COMDLG32.dll
LoadedModule[12]=C:\Windows\System32\msvcrt.dll
LoadedModule[13]=C:\Windows\System32\combase.dll
LoadedModule[14]=C:\Windows\System32\RPCRT4.dll
LoadedModule[15]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[16]=C:\Windows\System32\shcore.dll
LoadedModule[17]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[18]=C:\Windows\System32\SHELL32.dll
LoadedModule[19]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[20]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_26002d27e7c744a2\COMCTL32.dll
LoadedModule[21]=C:\Windows\System32\windows.storage.dll
LoadedModule[22]=C:\Windows\System32\advapi32.dll
LoadedModule[23]=C:\Windows\System32\sechost.dll
LoadedModule[24]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[25]=C:\Windows\System32\powrprof.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\ole32.dll
LoadedModule[28]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[29]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[30]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[31]=C:\Windows\System32\WINTRUST.dll
LoadedModule[32]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[33]=C:\Windows\System32\MSASN1.dll
LoadedModule[34]=C:\Windows\SYSTEM32\pdh.dll
LoadedModule[35]=C:\Windows\SYSTEM32\CRYPTUI.dll
LoadedModule[36]=C:\Windows\System32\CRYPT32.dll
LoadedModule[37]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.608_none_56f0266b425534e9\gdiplus.dll
LoadedModule[38]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[39]=C:\Windows\System32\PSAPI.DLL
LoadedModule[40]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[41]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[42]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[43]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[44]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[45]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[47]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[48]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[49]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[50]=C:\Windows\SYSTEM32\LZ32.dll
LoadedModule[51]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[52]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[53]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[54]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[55]=C:\Windows\System32\IMM32.DLL
LoadedModule[56]=C:\Program Files\Alienware\AWSoundCenter\UserInterface\x64\AWSoundCenterDevProps.dll
LoadedModule[57]=C:\Windows\System32\WS2_32.dll
LoadedModule[58]=C:\Program Files\Alienware\AWSoundCenter\UserInterface\x64\AWSoundCenterOSD.dll
LoadedModule[59]=C:\Windows\System32\clbcatq.dll
LoadedModule[60]=C:\Windows\System32\MMDevApi.dll
LoadedModule[61]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[62]=C:\Windows\System32\PROPSYS.dll
LoadedModule[63]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[64]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[65]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[66]=C:\Windows\System32\MSCTF.dll
LoadedModule[67]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[68]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[69]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[70]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[71]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[72]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[73]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[74]=C:\Windows\SYSTEM32\usermgrcli.dll
LoadedModule[75]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[76]=C:\Windows\system32\mswsock.dll
LoadedModule[77]=C:\Windows\System32\NSI.dll
LoadedModule[78]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[79]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[80]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[81]=C:\Windows\SYSTEM32\msiso.dll
LoadedModule[82]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[83]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[84]=C:\Windows\System32\rasadhlp.dll
LoadedModule[85]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[86]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[87]=C:\Windows\System32\perfos.dll
LoadedModule[88]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[89]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[90]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[91]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[92]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[93]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[94]=C:\Windows\system32\explorerframe.dll
LoadedModule[95]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[96]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[97]=C:\Windows\system32\DUI70.dll
LoadedModule[98]=C:\Windows\system32\DUser.dll
LoadedModule[99]=C:\Windows\System32\thumbcache.dll
LoadedModule[100]=C:\Windows\SYSTEM32\policymanager.dll
LoadedModule[101]=C:\Windows\SYSTEM32\msvcp110_win.dll
LoadedModule[102]=C:\Windows\system32\dataexchange.dll
LoadedModule[103]=C:\Windows\system32\d3d11.dll
LoadedModule[104]=C:\Windows\system32\dcomp.dll
LoadedModule[105]=C:\Windows\system32\dxgi.dll
LoadedModule[106]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[107]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[108]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[109]=C:\Windows\SYSTEM32\globinputhost.dll
LoadedModule[110]=C:\Windows\system32\xmllite.dll
LoadedModule[111]=C:\Windows\system32\OLEACC.dll
LoadedModule[112]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[113]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[114]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[115]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[116]=C:\Windows\system32\Windows.Storage.Search.dll
LoadedModule[117]=C:\Windows\System32\Windows.StateRepository.dll
LoadedModule[118]=C:\Windows\System32\StateRepository.Core.dll
LoadedModule[119]=C:\Windows\system32\IconCodecService.dll
LoadedModule[120]=C:\Windows\System32\coml2.dll
LoadedModule[121]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[122]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[123]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[124]=C:\Windows\System32\drprov.dll
LoadedModule[125]=C:\Windows\System32\ntlanman.dll
LoadedModule[126]=C:\Windows\System32\davclnt.dll
LoadedModule[127]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[128]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[129]=C:\Windows\System32\dlnashext.dll
LoadedModule[130]=C:\Windows\System32\PlayToDevice.dll
LoadedModule[131]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[132]=C:\Windows\System32\twinapi.dll
LoadedModule[133]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[134]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[135]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[136]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[137]=C:\Windows\System32\EhStorShell.dll
LoadedModule[138]=C:\Windows\System32\EhStorAPI.dll
LoadedModule[139]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[140]=C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncExtension\CoreSync_x64.dll
LoadedModule[141]=C:\PROGRA~1\MICROS~1\Office15\GROOVEEX.DLL
LoadedModule[142]=C:\Windows\SYSTEM32\ATL100.DLL
LoadedModule[143]=C:\Windows\SYSTEM32\MSVCP100.dll
LoadedModule[144]=C:\Windows\SYSTEM32\MSVCR100.dll
LoadedModule[145]=C:\PROGRA~1\MICROS~1\Office15\1033\GrooveIntlResource.dll
LoadedModule[146]=C:\Windows\System32\cscui.dll
LoadedModule[147]=C:\Windows\system32\mssprxy.dll
LoadedModule[148]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[149]=C:\Windows\System32\IDStore.dll
LoadedModule[150]=C:\Windows\System32\SAMLIB.dll
LoadedModule[151]=C:\Windows\System32\wlidprov.dll
LoadedModule[152]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[153]=C:\Windows\system32\rsaenh.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Ultra Virus Killer
AppPath=C:\Program Files\UVK - Ultra Virus Killer\UVK_en64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=EE12F43B6EFE46644C840AB7BC44B5A0
MetadataHash=-861128449

Thanks for the bug report, Tomas. Has anyone else experienced this?

It's working fine for me on Windows 10 64bit

Same as Bill for me

Works fine on a Windows 7 64 bit also.

Thanks for you're input.
I should just mention that i have windows 10 64 bit creators edition on a Alienware 17r4, and when first using UVK, it worked with no issues. However, upon reinstalling windows again, that's when the info error occurred.
I'm reffering to the system info button on the front of the interface and not the one within "Tools and tweaks" that one works fine.
The Alienware is working flawlessly at the moment, so i don't really want to mess with things.
I guess it's difficult to prioritise this issue especially when others don't have the same issue.
Thank you.

Update:
Just done a windows 10 reinstall.
This time when clicking on system info, no microsoft message, the app just disappears?
Strange, everything else works apart from system info.

I've been trying to reproduce this, but no luck. Thomas, are you willing to help me debug this? I can make a custom build to help us in the debug process.

Yes Fred. How can i help?

Thanks for being willing to help out with this, Thomas.

Please download the following zip archive: Extract UVK_en64.exe from the zip to UVK's install folder, overwriting the existing file.

Launch UVK and go to the System Info section. the application will crash, but before thet it will create a new fill in your desktop folder, named uvkdebug. Please post the contents of this file in your next reply. It will tell me at what part of the code UVK crashed.

It's possible that we'll need to repeat this procedure several times until we figure out exactly what line of code causes the crash.

Fred,
Here you go.

Debug break point 0
Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5

Thank you Thomas. So now we know the crash takes place when retrieving hard disk information. Because it is a hardware dependent crash, I'm still not able to determine exactly what is causing it, so we need to run a new debug build. The procedure is exactly the same as for the previous one.

Fred.
Debug break point 0
Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 5/1

Thank you Thomas. Here's a new build, same procedure. We're getting close.

Fred,
Apologies for not getting back to you sooner.
You know the latest "Fall Update" from Microsoft, I decided to format my SSD whilst installing the update, and now the SSD has disappeared. I tried command prompt shift + F10, but the table just shows a 1 tb hdd.
Anyway, as soon as Dell sorts this out for me, I will get back to you with the latest zip file results.
Thanks

Problem solved.
Format partition to GPT.
Fred, here are the next results:
Debug break point 0
Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 6
Debug break point 7
Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 6
Debug break point 7
Debug break point 1
Debug break point 2

Thomas, I'm glad you fixed your issue. I have a last build, this one will tell me accurately where the crash takes place. The procedure is the same. Thanks again for your help.

Fred,
Debug break point 0
Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 6
Debug break point 7

Hi Thomas.

I managed to figure out what was causing the crash (or at least I think I did). I'm attaching a new build, which should be working fine, now. You can use it to replace the old one until I release an update. Thanks again for helping out with this.

Works great Fred. I take it, is it meant to look bare bones?