[Fixed] 7.8.0.1 crashing on System Info section

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Fred
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[Fixed] 7.8.0.1 crashing on System Info section

Post by Fred »

I just had a bug report saying 7.8.0.1 crashes when switching to the System Info section. Is this happening to anyone else? If so, does the PC have a SSD disk?

Also, does it also crash when you run the Defragment C: fix, from the System repair section?

Thanks
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
wmmiller
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Re: 7.8.0.1 crashing on System Info section

Post by wmmiller »

Fred,

I tired both of those things on my own computer that has an SSD and it worked flawlessly. Defrag was skipped as it should be.
Play stupid games….win stupid prizes
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

Thanks Bill. That's a great relief.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
reggaemanu
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Re: 7.8.0.1 crashing on System Info section

Post by reggaemanu »

No problem on my own pc (with an ssd) while switching to system info section and no problem with defragment c: neither (the test is just skipped because it is an ssd)
ghandi
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Re: 7.8.0.1 crashing on System Info section

Post by ghandi »

I am having the same problem; previous stable version worked corectly. Windows is installed on a SSD and I have another one for data. I get this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: UVK_en.exe
Application Version: 7.8.0.1
Application Timestamp: 5703b19a
Fault Module Name: StackHash_5883
Fault Module Version: 6.1.7601.19160
Fault Module Timestamp: 56bcd74c
Exception Code: c0000374
Exception Offset: 00000000000c0aa2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Charger440
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Re: 7.8.0.1 crashing on System Info section

Post by Charger440 »

7.8.0.1 loaded the system info fine for me and I do NOT have a solid state.
Jim

It is not "Can it be done?" but rather, "How can we do it?"
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

Thank you all for your answers. ghandi, can you please tell when the crash takes place? Is it immediately after you click the System Info button, or is it a second or two afterwards.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
ghandi
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Re: 7.8.0.1 crashing on System Info section

Post by ghandi »

@ Fred,

I have 'getting system info, please wait' displayed for 2-3 seconds with the busy indicator spinning and then get a 'UVK has stopped working' message box displayed. This feature worked fine with 7.7.2.0.
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

ghandi, I created a UVK build to help us bebug this issue. Since I can't reproduce it myself, it will help me to find out what is causing the application to crash.

If you don't mind to help out debugging this issue, please download this file:
http://www.carifred.com/uvk/UVK_debug.exe

The debugging procedure is very easy:
  1. Move the file to UVK's install directory.
  2. Run the file, and click the System Info button.
  3. Post, attach or PM me the contents of the Debug.txt file, in the same directory.
Thanks again.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
Xander
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Re: 7.8.0.1 crashing on System Info section

Post by Xander »

System Info working here.
Defragment C: doesn't crash but, run separately, doesn't do the confirmation window that most fixes do and then doesn't take any time before it says it's done...and that seems odd. Same with Defrag All and Optimize Boot. None pop up the confirmation window and finish immediately. Defrag & Optimize works as expected.
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

Xander, if Defrag & Optimize is selected, Defragment C:, Defragment all drives and Optimize boot and shutdown are skipped, because Defrag & Optimize already does everything the other fixes do, and you wouldn't wand to defrag twice, would you? The same way, if Defragment all drives is selected, Defragment C: is skipped.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
ghandi
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Re: 7.8.0.1 crashing on System Info section

Post by ghandi »

@Fred

Just ran it and this is debug.txt contents. Couldn't PM you; noob forum member:

Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 6
Debug break point 7
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

Thanks ghandi, You've been a great help. It seem the bug was while getting the Windows product key from the BIOS.

Now, please download UVK.dll from the following location:

http://www.carifred.com/uvk/UVK.dll

Then move the downloaded file to UVK's install folder, overwriting the existing UVK.dll and run UVK to test if the issue is gone.

Thanks.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
ghandi
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Re: 7.8.0.1 crashing on System Info section

Post by ghandi »

Fred wrote:Thanks ghandi, You've been a great help. It seem the bug was while getting the Windows product key from the BIOS.

Now, please download UVK.dll from the following location:

http://www.carifred.com/uvk/UVK.dll

Then move the downloaded file to UVK's install folder, overwriting the existing UVK.dll and run UVK to test if the issue is gone.

Thanks.
@ Fred


Tried this and it works :-)

Thank you.
Charger440
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Re: 7.8.0.1 crashing on System Info section

Post by Charger440 »

Now put out 7.8.0.2 and see if it breaks it for the rest of us :)
Jim

It is not "Can it be done?" but rather, "How can we do it?"
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

Hey Jim, have you got eyes on my brain or what? :shock: :shock:
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

ghandi, just out of curiosity, can you tell the make and model of your PC? Thanks.
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
texomans
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Re: 7.8.0.1 crashing on System Info section

Post by texomans »

This is all I get from the debug.txt file.

Debug break point 1
Debug break point 2
Debug break point 3
Debug break point 4
Debug break point 5
Debug break point 6
Debug break point 7
Fred
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Re: 7.8.0.1 crashing on System Info section

Post by Fred »

texomans thanks for your reply. I released a beta version yesterday in which I addressed this issue. You can find it here:

www.carifred.com/uvk/beta/
One thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
ghandi
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Re: 7.8.0.1 crashing on System Info section

Post by ghandi »

Fred wrote:ghandi, just out of curiosity, can you tell the make and model of your PC? Thanks.
It's a self build, intial build 2010 with a few upgrades (drives and graphics):

Main components are:

Intel Core i7 950 3.06GHz (Bloomfield) (Socket LGA1366) - Retail
Gigabyte GA-X58A-UD3R Intel X58 (Socket 1366) DDR3 Motherboard
Kingston HyperX 6GB (3x2GB) DDR3 12800C9 1600MHz Triple Channel (KHX1600C9D3K3/6GX)
Corsair Hydro H70 High Performance CPU Cooler (Socket LGA775/LGA1156/LGA1366/AM2/AM3)
Arctic Power Pro 850W Modular 14cm Fan PSU - 4x PCI-E 8x SATA
MSI AMD RADEON HD 7790 OC 2GB GDDR5
Creative SB x-fi
Sandisk extreme pro ssd (win 7 pro installed)
Intel 330 ssd
WD HDD wd10ezrx
Toshiba HDD hdwd120
Pioneer BDR208
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