[SOLVED]bugs

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jabernathy
Posts: 66
Joined: Thu Dec 01, 2011 6:24 pm
Location: Tennessee
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[SOLVED]bugs

Post by jabernathy »

Sir, I am new to UVK and was introduced to it while Dell Technical support was trying to fix some problems with my pc at work. I am no tech support but I am all my office has. We have two pc's. My basic question is while watching the scans run I noticed that several hundred bugs were detected with a trojen as well. That scan was run by Dell last eve and today when I came in a decided to do another scan. The same bugs...adware...trojen keeps showing up as being in our system. This is no matter how many times I run the program. Is there something I am not doing to get rid of these problems once and for all and repair our system? Since Dell worked on the pc, I can not install IE8 and I have also lost our networking and my drivers for my "Essential Fax" software keeps disappearing. Is there any way you can advise me on any of this? Jamie Abernathy for Physical Therapy Specialists.
Fred
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Re: bugs

Post by Fred »

Hi jabernathy, welcome to the forums.

I'm moving this thread to the Malware removal help section.

When you mention "the scans" I assume you're talking about the third party scans, MBAM, SAS and Hitman pro.

Being the case, please post the contents of the latest logs from the three applications.

The logs are placed in a folder named UVKAutoScansLogs, in your desktop. You can check which are the latest ones by opening their properties dialog box and checking the creation date.

If the infected files were deleted by the AntiMalware apps, and they are created again, then your system hasn't been completely clean. You may have a rootkit or a scheduled task left behind, which re-infects your computer.

So, please follow the steps below:

Open UVK and click Scan and create log.

Click Start scan.

Wait until the scan ends. The results will be saved to a file named UVKlog.txt on the desktop. the file will automatically be opened with the Log analyzer.

Please post the contents of the log in your reply.

Thanks.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
jabernathy
Posts: 66
Joined: Thu Dec 01, 2011 6:24 pm
Location: Tennessee
Contact:

Re: bugs

Post by jabernathy »

I have a UVKautoscan folder on my desktop AND I have a UVKlog.txt which was created when Dell ran the program yesterday. I am pasting the info I copied from the last scan done today. It is quite long so I'm hoping that is what you meant for me to do. Thank you Jamie. (PS) I am now running the UVK fixes. The programs seems to be hung up on Windows file protection. I have put in my original Windows CD for XP home edition but the program has done the same process twice even the CD IS the correct cd and my drive is working.

back to the scan info:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/01/2011 at 01:23 PM

Application Version : 5.0.1136

Core Rules Database Version : 8004
Trace Rules Database Version: 5816

Scan type : Quick Scan
Total Scan Time : 00:19:33

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 473
Memory threats detected : 0
Registry items scanned : 31610
Registry threats detected : 9
File items scanned : 16683
File threats detected : 206

PUP.StartNow Toolbar
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#ProgID
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#VersionIndependentProgID
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#TypeLib
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\InprocServer32
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\InprocServer32#ThreadingModel
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\Programmable
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}

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C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\MQQWQP8C.txt [ Cookie:james michalik@lucidmedia.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@api.skyscanner[1].txt [ Cookie:james michalik@api.skyscanner.net/ ]
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C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\VP1BHM08.txt [ Cookie:james michalik@microsoftwindows.112.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@adxpose[1].txt [ Cookie:james michalik@adxpose.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@amtk-media[2].txt [ Cookie:james michalik@amtk-media.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\GZCQ1TA2.txt [ Cookie:james michalik@viewablemedia.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\3DX9U3YI.txt [ Cookie:james michalik@media.adfrontiers.com/ ]
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C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\OWDROIE0.txt [ Cookie:james michalik@pro-market.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\KDXGMZHO.txt [ Cookie:james michalik@liveperson.net/hc/37457093 ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@adserv.postbulletin[1].txt [ Cookie:james michalik@adserv.postbulletin.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\VQ6AA65O.txt [ Cookie:james michalik@tacoda.at.atwola.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@lucidmedia[2].txt [ Cookie:james michalik@lucidmedia.com/clicksense/admeld/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\Q9UA3AMM.txt [ Cookie:james michalik@akamai.interclickproxy.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\4HOYQ0EB.txt [ Cookie:james michalik@bs.serving-sys.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@highbeam.122.2o7[1].txt [ Cookie:james michalik@highbeam.122.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@pfizer.122.2o7[1].txt [ Cookie:james michalik@pfizer.122.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@leveragemarketing.112.2o7[1].txt [ Cookie:james michalik@leveragemarketing.112.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\ZN1A3WGZ.txt [ Cookie:james michalik@adsonar.com/adserving ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@www.google[2].txt [ Cookie:james michalik@www.google.com/accounts ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@ticketcity[2].txt [ Cookie:james michalik@ticketcity.com/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\james_michalik@saxoeverett.122.2o7[1].txt [ Cookie:james michalik@saxoeverett.122.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\JAMES MICHALIK\Cookies\QHSME5LO.txt [ Cookie:james michalik@rmserve.revenuemantra.com/ ]
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.revsci.net [ C:\DOCUMENTS AND SETTINGS\JAMIE ABERNATHY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
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citi.bridgetrack.com [ C:\DOCUMENTS AND SETTINGS\JAMIE ABERNATHY\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
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Re: bugs

Post by Fred »

The system protected resources scan can get messy on XP. the problem is that most of the people have the SP3, which has been installed by the windows updates, but their CD is SP1 or SP2 (useless to sfc). You can stop it by clicking the cancel button in the smaller sfc window (usually it's behind the bigger one). You may have to do it more than once.

I think you're right. It's better not to post the contents of the logs, if they're too long.
Can you please zip all the logs (including the UVKLog) and host them as attached file in your next reply?
Or if you want privacy, mail it to assistance AT carifred.com.

I will then make you a script to remove all the garbage and try to fix your machine.

Thanks.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by jabernathy »

Will do. I really appreciate your help. I did stop or hit the cancel button. But I sure do need to fix whatever it corrupt or missing. I still cant install IE8 for some reason and those bugs are still showing up. I have sent you an email which the logs in zip files. Thank you again Jamie Abernathy
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Re: bugs

Post by Fred »

Hi Jamie, it's been a while, and I didn't get the mail with the logs yet.

I checked out the address I gave you and it's OK.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by Fred »

Hi again Jamie. A workaround for the sfc scan may be re-installing the service pack 3.

I didn't receive the mail with the logs. Can you please send it again? I've temporarily disabled the junk mail filter.

Thanks.

Be safe.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred
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Re: bugs

Post by jabernathy »

I sent again this morning. I do see the service pac 3 on my pc but for some reason I can't download it either. I am stuck using FireFox for a browser and links and such arent working either. I will wait to hear from you after you take a look at the logs
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Re: bugs

Post by Fred »

I've just finished creating your cleanup/repair script. Most of the items to cleanup are cookies. it seems SAS was unable to delete them.

You also have a toolbar crapware named StartNow Toolbar that SAS didn't fully remove either.

Also a missing system service file. May be the reason why you can't install IE and the SP3: C:\WINDOWS\System32\appmgmts.dll. More info here: http://www.bleepingcomputer.com/startup ... 25615.html

UVK log line:

Code: Select all

<Services> | AppMgmt | File not found: C:\WINDOWS\System32\appmgmts.dll | Application Management | Stopped | Unable to get MD5 hash | No signature
The script is zipped. Download and extract it to your desktop. It contains comments on the actions it will perform. Please right-click the script and click Open with Log Analyzer to read these comments.

Download the script:
UVKcfJamie.zip
(2.69 KiB) Downloaded 543 times
Then close the Log analyzer and double click the script. It will open UVK and load its contents to the text box in the Run UVK scripts section.

Important: Close all opened internet browsers and save all your work. UVK will reboot the machine after running the script.

Click Run / Fix listed and confirm to run the commands. After the computer reboots, a new log will be present on your desktop named UVKFixLog. Please post or mail me its contents.

An important note for other users: DONT RUN THIS SCRIPT! This script was created only for this computer. However, advanced users and forum helpers may download it to learn how to create UVK scripts.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by jabernathy »

am doing all this now.
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Re: bugs

Post by jabernathy »

ok, got everything done and emailed you the UVKfixlog from just minutes ago. I think that sometime this morning that "Startnow" toolbar did get deleted and maybe that is why it isnt showing up anymore on the log? just guessing I dont know. BUt I am waiting your instruction to proceed further. So far you are the only one helping me accomplish something. I will be a big thing to just get rid of bugs and trojans first. thank you sooooooo much, Jamie Abernathy
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Re: bugs

Post by jabernathy »

also, we have these same bugs on our front office pc, which WAS networked with mine but after Dell got done the other day I lost our shared file connection. I ran the UVK up there as well and I believe these same bugs are present. Can I use this same zip file to correct that situation as well?
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Re: bugs

Post by Fred »

No, I think it's better to create and send the logs in the other computer too. Specially because it may not have the system service file missing, and have other files missing.

So how is this pc working?
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by jabernathy »

Can I try to install IE8 now?

I will send a separate email of the front office logs.
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Re: bugs

Post by Fred »

Can I try to install IE8 now?
Sure, but why don't you try to run it first to see if it works?
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by Fred »

Hi Jamie, the mail is missing the UVK scan log. See the procedure to take in my first reply.
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Re: bugs

Post by jabernathy »

Ie8 not working.

tried to install..."application failed"
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Re: bugs

Post by Fred »

Can you post the link where you're downloading the installer from?

And a screenshot of the error message, please.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

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Re: bugs

Post by jabernathy »

sorry for the delay. Had to leave work on Fri by 5 and give my brain a rest. Here is the link I tried to get IE from. Can't get a screen shot as I dont actually get anything. It seems to go through the process and the pc reboots but no IE is actually able to open. I am going to do another scan this morning of everything. I do notice that the registry shows IE...I will try to get a screen shot of that.

http://www.microsoft.com/download/en/details.aspx?id=43
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Re: bugs

Post by jabernathy »

Did you get the logs I sent you of the front office PC yet? sent them twice...?
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