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sound device error

Posted: Sat May 18, 2019 7:33 am
by pubs france 2 1996
Hi all,

i have only speakers works, but not microphone:

i see a "sound device error" message when i launch audio/video capture with Ashampoo Snap,
Camtasia, Audacity, and others capture applications, and now the screen capture of theses errors below:
https://www.cjoint.com/c/IEsetOvlswT
https://www.cjoint.com/c/IEseuv7HxZT

i need a microphone because i have important work with Techsmith Morae in june 2019

imposssible to launch zhpdiag, zhpcleaner and/or frst: smartscreen blocks it, but smartscreen message is invisible,
i tried to disable with security center, but security center crash,

i tried also o&o shutup10, ashampoo antispy, & donotspy10 but it's persists,
now the log of seaf about smartscreen:
https://www.cjoint.com/c/IEsezNc0hGT

Thanks...

Re: sound device error

Posted: Sat May 18, 2019 8:03 am
by Fred
Hi Jonathan.

Please post a system info HTML file:
  • Launch UVK and click System info.
  • Press Export to HTML file. In the dialog box that shows up, click Check All, and then click Export.
  • This will create an HTML file in your desktop named System Info. Place that file in a ZIP archive and post the latter as an attachment in your next reply.
This will allow us to know the hardware you're working on and help you better.
Thanks

Re: sound device error

Posted: Sat May 18, 2019 11:29 am
by wmmiller
Hello Jonathan,

Welcome. My name is Bill. I see Fred replied to your other post for help with your microphone issue. If you can post the HTML file Fred asked for chances are very high he will be able to help you figure it. I hope you find what you need here and that we will see you around the forums. Have a great day! :)

Bill

Re: sound device error

Posted: Sun May 19, 2019 3:54 pm
by pubs france 2 1996
Hello bill & Fred, and now the UVK System Info & Tech Tool Store logs......

at tech tool store ends, i launched troubleshoot diagcab for microphone/sound recording, and the problems persists


at this topic i mentionned the problems with smartscreen, and now below also the Seaf by SOS Virus log for smartscreen,

Thanks..

.

Re: sound device error

Posted: Mon May 20, 2019 12:46 pm
by Fred
Jonathan,

You are using a very old version of Windows 10. Upgrading your Windows 10 version to the latest may fix all the issues you are experiencing and is very easy. I see you have Tech Tool Store, so just run it, search for the Windows 10 install media creator tool, update and run it. This will allow you to upgrade your Windows 10 installation directly from the tool. You will not lose any data or setting. Let me know if you want more help with that.

If you prefer, here are some solutions for you to try to fix your sound issue:

Go to Settings->Privacy->Microphone and ensure it says Microphone access for this device is ON. If not, press Change, and enable access.

If the above did not solve your issue, check if your microphone device is enabled: Launch UVK, press Tools and Tweaks, scroll down the tools list and double-click Sound control panel. In the Sound dialog box, switch to the Recording tab, and check if the microphone device you want to use is present, enabled and is the default recording device. If not, right-click on it, and select Enable or Set as default device.

If the above did not solve your issue, try uninstalling the sound device driver and then reinstalling it: From UVK->Tools and Tweaks, double-click Device manager. In the Device manager console, expand the Sound, Video and game controllers tree, right-click the sound device that is not working properly, and select Uninstall device. Reboot your computer and the sound device should reinstall automatically, after which you can check if it is working properly.

If the above did not solve your issue, try running the Windows Voice recorder app and make a recording from your microphone. Did it work?

As you probably know, you can select the microphone you want to use in the sound application itself (camtasia, audacity...). Please ensure you are using the right microphone device in each application.

Re: sound device error

Posted: Sat May 25, 2019 3:22 am
by pubs france 2 1996
on Galaxy Book's screen now i see a message for free up space in C:/, sound device error and smartscreen, says:

"16 problems/restrictions found, unable to resolve theses problems in normal & safe mode"

Re: sound device error

Posted: Sat May 25, 2019 10:52 am
by Fred
Jonathan,

Can you please be more specific? Please describe which actions you took from the advice I gave in my previous post. i,e. Did you upgrade your Windows installation? Did you reinstall your sound device? Did you select the correct recording sound device in the Sound control panel? Also, please generate and post a new System info HTML file.

Thanks,

Fred

Re: sound device error

Posted: Fri May 31, 2019 11:52 am
by pubs france 2 1996
Fred wrote: Sat May 25, 2019 10:52 am Jonathan,

Can you please be more specific? Please describe which actions you took from the advice I gave in my previous post. i,e. Did you upgrade your Windows installation? Did you reinstall your sound device? Did you select the correct recording sound device in the Sound control panel? Also, please generate and post a new System info HTML file.

Thanks,

Fred
i have executed all thèses steps but sound device error persists, also with the microphone of external webcam is persists,

and i'm on insider, can't upgrade to stable of Windows RS6 (May update),
and when i try to open C:\PortableApps\QupZilla Portable\QupZilla.exe, i have a error message from UnHackMe says "Out of memory" and QupZilla Don't launch


now the quickdiag and Tech Tool Store logs: