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Reporting: Failure to send reports by email, internal SMTP server error

Posted: Tue Oct 16, 2018 5:57 pm
by SAMEtechAndy
Hi,

Have I missed something? My UVK is now suddenly failing to send the reports. Is this a bug or have I got a setting messed up somewhere?

Thanks.
Andy

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Tue Oct 16, 2018 6:45 pm
by Fred
Thanks for reporting this, Andy. It's working fine, now.

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Tue Oct 16, 2018 6:49 pm
by SAMEtechAndy
Thanks Fred, confirmed working for me now.

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Thu Apr 04, 2019 9:30 pm
by Zrinko
Hi,

I've started experiencing the "Failure to send reports by email, internal SMTP server error" in the last few weeks. I am running the latest available version...

As far as I know, I've made no changes.

Thanks,
Zrinko

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Fri Apr 05, 2019 10:05 am
by Fred
Hi Zrinko.

Working fine for me here. See the screenshot below.

Can you please tell which Windows version you are using? Thanks!
screenshot.jpg
screenshot.jpg (227.14 KiB) Viewed 10666 times

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Fri Apr 05, 2019 7:10 pm
by Zrinko
Hi Fred,

This started happening for me in the last week or two. I noticed in on three recent PCs I setup, and wanted to capture the system details.

All three systems were running Win 10 Pro, 64-bit, ver. 1809.

See my screenshot.

Best,
Zrinko

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Fri Apr 05, 2019 7:15 pm
by Zrinko
Capturing this screenshot just may have proved to be a solution...as I was posting the screenshot, I noticed a spelling error in my email address (although I am not sure how this happened).

Anyway, I just corrected the email address by removing the "G" at the end of my name, but i still get the same error.

Thanks,
Zrinko

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Sat Apr 06, 2019 1:12 pm
by Fred
Zrinko, Do you mind to try again now and report back whether it is working? Thanks.

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Mon Apr 08, 2019 10:48 pm
by Zrinko
Fred,

I no longer have the few systems on which I experienced this on in my shop as I delivered them to clients, but I tried sending the reports on my workstation and it worked just fine, as it has in the past.

This must mean you figured out the issue and got it fixed?

As always, thanks for the great work. It's always a pleasure to support small developers with excellent products and great customer service.

Best,
Zrinko

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Tue Apr 09, 2019 12:34 am
by wmmiller
"It's always a pleasure to support small developers with excellent products and great customer service."

+10 Agreed! :D

Re: Reporting: Failure to send reports by email, internal SMTP server error

Posted: Fri Apr 12, 2019 9:21 am
by Fred
Thanks for the kind words, guys!