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UVK crashes when is opening Smart Uninstaller...

Posted: Mon Jan 16, 2017 11:24 pm
by Chester170
I tried to open Smart uninstaller after I updated to the latest version of UVK(V 10.3.0.0) and it crashed. Is anyone else having this issue?

Best regards!
Bruno Santos

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Mon Jan 16, 2017 11:48 pm
by wmmiller
No crash for me but when I right click an item and choose whitelist item it isn’t whitelisting it.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 12:03 am
by Chester170
I think some malware is causing this. Thanks for your reply bill :)

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 12:21 am
by Fred
OK, you guys please try this:
  1. Launch UVK, go to Tools and tweaks, switch to the File tools tab.
  2. In the Unlock a locked folder field paste this: %ProgramData%\UVK
  3. Press Unlock folder and confirm.
I don't know what is causing the issue yet, but I will fix it ASAP.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 12:29 am
by wmmiller
Says “please indicate a valid folder before using this feature when pasted in that field.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 12:35 am
by Fred
Sorry. Try C:\ProgramData\UVK

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 12:54 am
by Charger440
I noticed some issues with SU as well but wasn't comfortable with a bug report yet.... I guess I'll throw my vote in here for the bug :)

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 17, 2017 4:08 pm
by Xander
Unlocking c:\Programdata\UVK doesn't stop UVK from crashing here.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Wed Jan 18, 2017 6:33 pm
by xtekrepair
We purchased UVK and this is happening consistently with 10.3. Is there a way to download the previous version until this is fixed?

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Wed Jan 18, 2017 6:44 pm
by Fred
Hi xtekrepair. This issue should be fixed before the end of the day.

Sorry for the inconvenience.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Wed Jan 18, 2017 6:46 pm
by xtekrepair
Thank you!

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Thu Jan 19, 2017 1:22 am
by wmmiller
Right click whitelisting still not working in version 10.3.1.0

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Thu Jan 19, 2017 10:53 am
by Fred
Bill, that's working fine for me. I right-click an item, it disappears from the list. I go back to Home, then come back to SU, and the item is still not listed. Isn't that how it behaves for you?

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Thu Jan 19, 2017 3:04 pm
by wmmiller
Hi Fred,

When I right click an item and then click whitelist selected it doesn’t do anything.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 2:40 pm
by wmmiller
Fred,

I still can’t whitelist anything in smart uninstaller but it only seems to be relate to this one computer. If it makes a difference it has Windows 10 x64. UVK version 10.3.2.0. I deleted everything in my UVK programs folder except key, logo, icon & my uvksr file and reinstalled UVK with no change.

Bill

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 3:25 pm
by Fred
Hi Bill.

Please try this: Make a backup copy of your license, logo UVKSR file and other important files, and then do a clean uninstall from UVK's smart uninstaller. Then re-install and activate.

Let me know if it worked it out.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 3:59 pm
by wmmiller
Odd. There is no entry for UVK in the smart uninstaller list. :shock: I tried ignore whitelist once in case it was whitelisted but it’s not there. How should I proceed since this is the case?
Thanks!

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 4:32 pm
by Fred
Bill, your case is really odd, LOL. If you don't mind that I check that out, I'd love to. If you're willing and available to let me remote, you can pm me a TeamViewer or TrustViewer id. Thanks.

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 7:46 pm
by wmmiller
Fred,

Thanks for remoting in and fixing my issue. I appreciate your help. :D

Bill

Re: UVK crashes when is opening Smart Uninstaller...

Posted: Tue Jan 24, 2017 8:20 pm
by Fred
You're welcome, Bill. Glad I could help.