UVK crashes when is opening Smart Uninstaller...

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Chester170
Posts: 36
Joined: Sun Dec 11, 2016 11:44 pm

UVK crashes when is opening Smart Uninstaller...

Post by Chester170 »

I tried to open Smart uninstaller after I updated to the latest version of UVK(V 10.3.0.0) and it crashed. Is anyone else having this issue?

Best regards!
Bruno Santos

wmmiller
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Joined: Fri Dec 07, 2012 6:02 am
Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

No crash for me but when I right click an item and choose whitelist item it isn’t whitelisting it.
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Chester170
Posts: 36
Joined: Sun Dec 11, 2016 11:44 pm

Re: UVK crashes when is opening Smart Uninstaller...

Post by Chester170 »

I think some malware is causing this. Thanks for your reply bill :)

Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

OK, you guys please try this:
  1. Launch UVK, go to Tools and tweaks, switch to the File tools tab.
  2. In the Unlock a locked folder field paste this: %ProgramData%\UVK
  3. Press Unlock folder and confirm.
I don't know what is causing the issue yet, but I will fix it ASAP.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

wmmiller
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Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Says “please indicate a valid folder before using this feature when pasted in that field.
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Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

Sorry. Try C:\ProgramData\UVK
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

Charger440
Posts: 1528
Joined: Sun May 25, 2014 7:44 am
Location: Missouri

Re: UVK crashes when is opening Smart Uninstaller...

Post by Charger440 »

I noticed some issues with SU as well but wasn't comfortable with a bug report yet.... I guess I'll throw my vote in here for the bug :)
Jim

It is not "Can it be done?" but rather, "How can we do it?"

Xander
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Xander »

Unlocking c:\Programdata\UVK doesn't stop UVK from crashing here.

xtekrepair
Posts: 2
Joined: Wed Jan 18, 2017 6:29 pm

Re: UVK crashes when is opening Smart Uninstaller...

Post by xtekrepair »

We purchased UVK and this is happening consistently with 10.3. Is there a way to download the previous version until this is fixed?

Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

Hi xtekrepair. This issue should be fixed before the end of the day.

Sorry for the inconvenience.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

xtekrepair
Posts: 2
Joined: Wed Jan 18, 2017 6:29 pm

Re: UVK crashes when is opening Smart Uninstaller...

Post by xtekrepair »

Thank you!

wmmiller
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Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Right click whitelisting still not working in version 10.3.1.0
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Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

Bill, that's working fine for me. I right-click an item, it disappears from the list. I go back to Home, then come back to SU, and the item is still not listed. Isn't that how it behaves for you?
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

wmmiller
Posts: 1094
Joined: Fri Dec 07, 2012 6:02 am
Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Hi Fred,

When I right click an item and then click whitelist selected it doesn’t do anything.
Play stupid games….win stupid prizes

wmmiller
Posts: 1094
Joined: Fri Dec 07, 2012 6:02 am
Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Fred,

I still can’t whitelist anything in smart uninstaller but it only seems to be relate to this one computer. If it makes a difference it has Windows 10 x64. UVK version 10.3.2.0. I deleted everything in my UVK programs folder except key, logo, icon & my uvksr file and reinstalled UVK with no change.

Bill
Play stupid games….win stupid prizes

Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

Hi Bill.

Please try this: Make a backup copy of your license, logo UVKSR file and other important files, and then do a clean uninstall from UVK's smart uninstaller. Then re-install and activate.

Let me know if it worked it out.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

wmmiller
Posts: 1094
Joined: Fri Dec 07, 2012 6:02 am
Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Odd. There is no entry for UVK in the smart uninstaller list. :shock: I tried ignore whitelist once in case it was whitelisted but it’s not there. How should I proceed since this is the case?
Thanks!
Play stupid games….win stupid prizes

Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

Bill, your case is really odd, LOL. If you don't mind that I check that out, I'd love to. If you're willing and available to let me remote, you can pm me a TeamViewer or TrustViewer id. Thanks.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

wmmiller
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Joined: Fri Dec 07, 2012 6:02 am
Location: Minnesota, USA

Re: UVK crashes when is opening Smart Uninstaller...

Post by wmmiller »

Fred,

Thanks for remoting in and fixing my issue. I appreciate your help. :D

Bill
Play stupid games….win stupid prizes

Fred
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Re: UVK crashes when is opening Smart Uninstaller...

Post by Fred »

You're welcome, Bill. Glad I could help.
The only thing we humans have in common is that we are all different. So, if you think you're weird because you're different from everyone else, then we are all weird.

Fred

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