System lockup on UVK load

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Posts: 416
Joined: Sun May 24, 2015 11:55 pm

System lockup on UVK load

Post by Xander » Thu Jul 04, 2019 5:15 pm

Had this a month or two ago during a service call but wrote it off as a one-time glitch but had it this morning, again during a service call. The UVK Loading screen would come up and the arrow would circle but the system becomes otherwise completely unresponsive and the only option was to shut it off with the power button. Happened again after the shutdown (I'm an optimist).

Unfortunately, given that they were service calls and I was on the clock, I couldn't take the time to poke around and try to find out why the lockup was happening. It's possible that it would have come around eventually but I gave it a couple of minutes on each event.

So, with no other info, maybe chalk this up as a "It's happened and see if any other reports come in".

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Re: System lockup on UVK load

Post by Fred » Fri Jul 05, 2019 5:59 pm

Thanks, Xander. I could not reproduce this myself yet, let's see if it happens again or to someone else.
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Joined: Mon Sep 23, 2019 2:03 pm

Re: System lockup on UVK load

Post by CSrobin » Mon Sep 23, 2019 2:07 pm

i have the same problem
It did happen with 2 different laptops
Both Windows live mail installed (maybe coincidental)
i did update uvk but that doesn solve it
both laptops do have windows 10 1903 installed
and compleetly updated

Posts: 9
Joined: Fri Nov 22, 2013 9:54 pm

Re: System lockup on UVK load

Post by Timatc » Thu Oct 10, 2019 8:21 pm

Same issue here on HP Laptop. Windows 10, freezes in safe mode safe mode as well.

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